Medical Answering Services
MedExperts offers a complete answering service for medical practices that need
accurate and effective communication and messaging. We serve as an extension of
your practice by representing you in a professional manner not only to your
patients, but your referring physicians as well. Our highly trained staff,
combined with state-of-the-art equipment help you stay in touch with your
patients and other callers, day or night, saving your office time and money.
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Answering |
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We go beyond the basic function of dispatching calls. Each
message is documented with a date and time stamp for each attempt to relay the
message. Messages, both written and voice are recorded and safeguarded in data
archive for seven years to enhance quality control, accountability, and
accessibility.
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Remote Receptionist/Virtual Office |
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Did your receptionist/secretary call in sick at the last
minute? You may not be short staffed at all!! We can handle some or all of your
daytime calls and take messages, which can be called to a private line, emailed
or faxed. By your protocols, the caller can also be connected to a nurse,
scheduler, administrator, etc. without the caller knowing they are speaking
with an off site answering service.
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Call Overflow Management |
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Our staff can handle overflow calls when all your lines are
busy so you never miss another incoming call. When all of your lines are busy,
overflow answering forwards calls to our customer service representatives to
answer the call without any delay or interruption in service. Your patients
will never know that they are not speaking with someone in your office.
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Appointment Confirmation |
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Let our friendly operators contact your patients to remind
them about their upcoming appointments. Or, let our automated system contact
your patients. The automated system works with any scheduling program, provides
detailed reports online 24/7, and saves hours of your staff's time on a daily
basis. Response options include: confirm, cancel, leave message, or speak to a
live operator. The program is fully customizable and allows its users to choose
what time the calls will be made, adjust the level of volume for elderly
patients, and program your office's caller ID number so it appears that the
call is coming from your practice! For more information on Appointment
Confirmation services, please contact our sales staff at 888/290.9730.
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Check Messages Online |
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Login to our secure website 24 hours a day to access your
message history. You may then print them for charting purposes when necessary.
Additional services from MedExperts Medical Communications to
further help manage your practice and save time and money...
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Unified Messaging |
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One number for you to provide to everyone; for business, family
or friends - and it follows you wherever you go. Let us help to simplify
communication needs.
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Meeting & Class Registration |
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We will be happy to take your reservations for your next
medical meeting or business seminar, including RSVP. Then, we can call and
confirm attendance to ensure a successful meeting.
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Online Appointment Scheduling |
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We are able to implement your schedule on line so both your
staff and ours can access, schedule and maintain your schedule. We can also
send reminders to your patients via email to remind them of their appointment.
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