NEEDS ASSESSMENT QUESTIONAIRE

   Representative: 

  Practice Name*
  Contact Name*
  Address Line 1*
  Address Line 2  
  City*
  State*
  Zip*
  Telephone*
  Fax
  Email*

What do you like and/or dislike about our Company? What would you like to see from us going forward? (Please be candid.)
 
Are there any concerns and/or pending issues that need to be resolved in your practice now?
 
What can we do to help improve our service and/or the overall functionality of your office?
 
Both Altapoint & our company are working diligently to develop practical solutions for medical practices. Are you and/or your staff involved in tasks that take a significant amount of time and/or resources that we may be able to help improve by providing additional features, add-on products, and/or services?
 
What do you like and/or dislike about AltaPoint? What would you like to see in future versions of the software?
 
Do you feel that you need additional Training and/or Support?
 
What would you like to see improved and/or added to our current products/services list?
 
What Products are you currently using to manage your medical office, and what is the name of the Product(s) being used? Please check the "More Info" check box if you are interested in any of the items listed below that you are not currently using.
 

Using Now? (Y/N)

Products

Medical Billing Software

Altapoint Palm/Smartphone Interface
Altapoint Creditware (Credit Card Module)
Laptop Synchronization Module
Insurance Card Scanner
Altapoint Label & Bar Code Printing Solution
Altapoint Bill Scrubber
Electronic Secondary Claims Solution
Altapoint Orders Module
TimeClock Software
Other General Software

Using Now? (Y/N)

Products

Medical Records Software
Altapoint Drug Interaction Module
Voice Dictation
SoftwareTablet PC or Handwriting Recognition Software
Appointment Reminder System
Altapoint Electronic Superbill or Superbill Pro
ERA Payment Auto-Posting Module
Altapoint Collections Module
Altapoint EKG/Spirometer/Holter Monitor
Telephone System
Other Hardware/Networking
 
What Services are you currently using to manage your medical office, and what is the name of the company providing the service? Please check the "More Info" check box if you are interested in any of the items listed below that you are not currently using.
 

 Using Now? (Y/N)

Services

Primary Electronic Claims
Secondary Electronic Claims
Electronic Remittance Advice
Eligibility Verification
ERA Auto-Posting Module
Electronic Statements Service
Automated Offsite Backup Service
Credit Cards / Recurring Payment Solution
Finance Solutions (A/R Factoring, Leasing, Etc.)
Website Design Hosting
Credentialing Services

Using Now? (Y/N)

Services

Medical Collections
Medical Billing Service
Medical Consulting
Answering Service
Application Service Provider
Medical Transcription
Outsourcing/Offshore Staffing Solutions
Accounting/Bookkeeping/Payroll Service
Custom Software Development
Hosted Email Solutions
IT (Hardware/Networking) Services

Were you aware that our company offered the following products/services? Please browse the products/services list below and place a check next to the items for which you would like additional information.
Services:-
 
Electronic Patient Statements ($0.65/Ea)
Send hundreds or even thousands of statements with just a click of a button. Our statements processing service is similar to the electronic claims service in that your statements are submitted electronically. We stuff and mail the statements from one of our mail houses where over 10 million statements are sent each day. Statements are in color, with a detachable remit, and return envelope. Once you use this service once, you will never send statements in-house again.


Eligibility Verification
Eligibility verification allows office staff to login and check patient benefits with a large list of payers to ensure payment for services rendered. The process can be done on a patient by patient basis and results are returned immediately. Coming Soon! -- Submit the entire day's schedule in as a "batch", and receive eligibility verification on the entire list of patients with a click of a button.


Automatic Offsite Backup ($89/Month or $850/Year)
HIPAA requires that medical facilities perform a backup daily. A copy of this backup must be stored both in-house and offsite. Most offices are performing the in-house backup routines, but do not have a good solution for offsite backup requirements. MedExperts has created an excellent solution for this problem. The Offsite Backup Service is an automated solution that uploads a copy of your data to our offsite datacenter in Tulsa, OK. This process takes place outside business hours so that operations are not affected. You can sleep well at night knowing that your data is safe and that your backup routines are compliant with current regulations.
 

Practice Consulting
MedExperts employees some of the most experienced medical billers in the industry. Because of our deep involvement with medical field. We provide IT, Financial, Medical Practice/Facility consulting. Because we staff the best in the industry, MedExperts is able to provide some of the best consulting services in the industry.
 

Medical Billing Service (8% of collections)
MedExperts employees some of the most experienced medical billers in the industry. Because of our deep involvement with medical practices on a daily basis, we have an in-depth understanding of how practices work. We have taken this knowledge and created one of the most unique billing teams in the nation. We often package this service with services such as ASP to give our clients a the feel of having their own in-house billers. This is because your practice, our billers, and even your clients can all be "LIVE" on the same billing system. Our paperless solutions are among some of the best available, and MedExperts collection rates are phenomenal.
 

Digital Medical Transcription Service ($0.08 cents/line - 24 Hour TAT)
Using a completely digital method of recording and uploading your dictation, our company is able to provide 24-Hour turn-around on dictation services. Using our unique web-based solution, your transcription is just a click away soon after you have dictated it.
 

Medical Collections (40% of Collections)
One of the biggest pains with collection efforts is manually submitting individual collection accounts to the agency one client at a time. Using Altapoint one of MedExperts's unique software solutions, you can now acquire and submit a batch of collection accounts with ease We provide nation-wide collections and because of our vast knowledge of the medical industry, we have a superb collection rate.
 

Credentialing (New Credential: $1500/Provider & Recredential: $750/Provider/Year )
One of the greatest pains in a medical office is dealing with the credentialing process with expiring payer contracts, CME credits, etc. Our credentialing service has been designed to simplify that process by using MedExperts resources to manage this nuissance. With this service not only will all contracts be renewed upon expiration, but the best reimbursement rates will be negotiated. CME credits are tracked, and all of your credentialing needs are just a phone call away.
 

Answering Service (Call)
MedExperts has taken the concept of answering services to the next level. Instead of only providing standard answering services, our resources can also be used for tasks such as calling patients with diagnostic test results, etc. (especially "Normals", etc.). Many offices use a significant amount of in-house resources to perform menial, time-consuming tasks that would be better suited by an outsourcing arrangement. By doing so, you can increase productivity by allowing in-house staff to address more pressing matters.
 

Accounting Services
Since MedExperts is already intimately involved with our clients and their data, it is only natural that we provide a financial solution for these clients. Our bookkeeping staff is very familiar with Altapoint reports, and to the operations of medical practices. Since we only deal with medical facilities, we are more inclined to the specific needs and desires of physcians, groups, and medical organizations. In addition to providing general bookkeeping/accounting services, we can assist with medical cost reports, etc. By using this service many other MedExperts services become much more integrated into the total practice solution that you should be aiming for.
 

Custom Payment Services
In the medical industry if you are not taking multiple forms of payment, you should be. In this industry you must be prepared to take payments by any means necessary. This is why MedExperts has created some unique payment solutions that includes standard payment methods such as credit cards, check by phone, etc. However, we are more widely know for our custom payment solutions such as online payments through websites, etc. We can also facilitate recurring payments that automatically debit the patients credit card or bank accounts and deposit the funds into your accounts on a periodic basis.
 

Basic Website Setup (Can setup your forms online for download)
Need to get a basic web presence that describes your practice, physician(s), or specialty? Then, this basic web design solution may be for you. This solution is a good way to get the basics listed online such as address, hours, etc. MedExperts does much more complicated sites as well, including the ability for patients to check schedule availability, check patient balance, complete their medical history online to be imported into Altapoint, etc. The possibilities are endless. To discuss your specific needs, please contact us.
 

Secure Email Service ($10/Month per User)
One of the best ways to communicate between offices and/or office staff is via email. According to HIPAA, email is not an approved method of transferring patient information because it is not secure. This solution circumvents this issue by offering the convenience of email, but with enough security available to comply with HIPAA regulations. Email addresses can be generic, or they can be setup as a custom solution such as name@your-practice.com.