Important Articles
CMS Has Updated the EHR Information Center with New Self-Service Options
Wed, 03/07/2012 - 15:52 |


Following months of review and collective input, the Electronic Health Record (EHR) Information Center Interactive Voice Response (IVR) system has been enhanced to provide users with an increased number of options and services to make accessing and reviewing data easier than ever before.

For eligible professionals (EPs), eligible hospitals or critical access hospitals (CAHs), the revised functionality vastly improves the efficiency in obtaining the desired information,...

What's Worse Than Having No Practice Website?
Mon, 03/05/2012 - 16:06 |


Referral patterns are tough to break and probably have not changed. The same doctors and referral sources, even if just word of mouth, are getting you the same attention as before, but patient behavior has changed.

Instead of automatically picking up the phone and scheduling an appointment, patients do their own research on the Internet before deciding to make an appointment. In the old days, there were no other resources to “check out” a new doc.

Patients expect...

What if a Patient Bills Your Practice for a Long Wait Time?
Mon, 03/05/2012 - 15:49 |


I barely remember the last time I had to wait more than 20 minutes to see the doctor for a scheduled appointment (three years ago, maybe four?)

Sure, everyone occasionally suffers 45-minute waits, but when it comes to my medical care, I was willing to sit there with my book for as long as necessary. I accepted it as part of the deal (and, by the way, my U.K. friends who have subsidized healthcare often have to wait longer for the same care).

That was not the case...